CapabilityAI & Intelligent Automation
SolutionsAutomate Complex Work
Case studyMendix Re-Architecture for a Leading UAE Insurer
IndustryInsurance
InsightThe Truth About AI-Powered Policy Checks: Benefits & Accuracy
AboutThe team behind the work
Case study · Energy & Utilities
Digital Utility Monitoring & Employee Wellness Platform
A web platform for real-time gas, water and electricity usage, plus a financial-wellness program for employees.
Web platformPaymentsNotifications
At a glance
What changed
A web platform for real-time gas, water and electricity usage, plus a financial-wellness program for employees.
The challenge
Where the friction was
01
No digital view of real-time usage for customers
No digital view of real-time usage for customers
02
Billing disputes and missed payments
Billing disputes and missed payments
03
High call-center load
High call-center load
04
Employee financial stress affecting retention
Employee financial stress affecting retention
The solution
What we built
01
Step 1
Real-time consumption dashboards and threshold alerts
02
Step 2
Automated reminders, bill download and online payment
03
Step 3
Ticketing with direct agent connection
04
Step 4
Structured employee financial guidance
Outcomes
The results
Outcome
Fewer billing queries
Outcome
More on-time payments
Outcome
Lower support load
Outcome
Better employee engagement
More work
Related case studies
Application Modernization
Financial Process Transformation
Operational Automation
Digital Experience
Financial Process Transformation
Digital Experience
Digital Experience
Let's talk
Facing a similar challenge?
Tell us about your systems, processes and goals. We will share how we approached comparable work.