CapabilityAI & Intelligent Automation
SolutionsAutomate Complex Work
Case studyMendix Re-Architecture for a Leading UAE Insurer
IndustryInsurance
InsightThe Truth About AI-Powered Policy Checks: Benefits & Accuracy
AboutThe team behind the work
Every Case Tracked. Every Deadline Met.
Manage complaints, service requests, investigations and exceptions in one place. Tech Tammina Intelligent Case Management uses AI to sort, summarize and route cases, while workflow keeps every step on time and on record.
What Is Intelligent Case Management?
Intelligent case management combines workflow software with AI to handle work that does not follow a fixed path — such as complaints, investigations and service requests. Tech Tammina’s solution captures cases from any channel, classifies and prioritizes them with AI, routes them to the right team, tracks deadlines and keeps a full audit history. It builds on Tech Tammina’s Complaint Board solution.
Why Complaints and Cases Fall Through the Cracks
Complaints arrive by email, phone, web form and letter. Each team uses its own tracker. Nobody sees the full picture. Deadlines are missed, and the same issue comes back again and again.
Many channels
Complaints arrive by email, phone, web form and letter.
Separate trackers
Each team uses its own tool.
No full picture
Nobody sees the whole case.
Repeat issues
Deadlines are missed and problems come back.
How AI-Powered Case Management Works
Capture
One intake for email, web, phone notes, letters and APIs.
Classify
AI identifies the case type, product and topic.
Prioritize
Rules and AI score urgency, risk and regulatory deadlines.
Assign
Route to the right team by skill and workload.
Investigate
Tasks, documents and notes together in one case view.
Resolve
Draft responses, get approvals and close with a record.
Learn
Find root causes and repeat issues with analytics.
Case Management Features
360° Case View
Every detail, document and past action on one screen.
SLA Tracking
Timers, alerts and escalations for every deadline.
AI Summaries
Short summaries of long case histories.
Response Drafting
AI-drafted replies for staff to review.
Self-Service Portal
Customers or students can submit and track their cases.
Root-Cause Analytics
Spot trends and fix issues at the source.
Use Cases: Complaints, Investigations and Service Requests
- Customer complaints in insurance and banking
- Student and faculty grievances in education
- Internal investigations and audit findings
- Service requests and operational exceptions
- Public inquiries and constituent cases
Built on Appian and Proven Platforms
We build case management on proven platforms such as Appian, or on custom technology where that fits better.
Appian
Case management on a proven platform.
Custom Technology
Where that fits your needs better.
What You Can Measure
Measure
Case resolution time
Measure
SLA and regulatory deadline adherence
Measure
Repeat complaints
Measure
Customer satisfaction
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SolutionIntelligent Case Management FAQs
Straight answers to the questions buyers ask most.
What Is Intelligent Case Management?
Intelligent case management combines workflow software with AI to handle work that does not follow a fixed path — such as complaints, investigations and service requests. Tech Tammina’s solution captures cases from any channel, classifies and prioritizes them with AI, routes them to the right team, tracks deadlines and keeps a full audit history. It builds on Tech Tammina’s Complaint Board solution.
How is case management different from a ticketing tool?
Tickets follow simple, fixed steps. Case management handles complex work where the next step depends on what you find.
Can it bring complaints from email, web and phone into one place?
Yes. Every channel feeds one intake and one case view.
Will it warn us before we miss a deadline?
Yes. SLA timers, alerts and escalations track every deadline.
Can customers track their own case?
Yes, through an optional self-service portal.
Is this the old Complaint Board?
It grew from Tech Tammina’s Complaint Board and now adds AI triage, summaries and response drafting.
See Intelligent Case Management working on your documents.
Book a working session with our team. Bring real samples — we will show you the flow, the controls and the outcomes you can measure.